Thursday, 20 January 2022

Day 31: Where is ‘work’ and where is ‘home’?

Whether you regularly worked from home prior to the Covid pandemic or not, there’s always a challenge in taking time away from work to recharge your batteries when your workplace and home are the same!

‘Work-life balance’ was the buzz-phrase of the early 2010s; in the later 2010s we moved onto ‘workplace wellbeing’ and now need to shift to ‘personal wellbeing’.  Staying physically and mentally well shouldn’t be a balancing act nor should it be just about being well at work.

With lines between home and work ever blurring we all need to find how to be happy in both.

Wednesday, 19 January 2022

Day 30: Make Mistakes Positively

When you make mistakes, fail fast, fail forward and, face the future.  Use your mistakes and those of others around you as learning opportunities, not ‘failures’. 

When I make a mistake, I can beat myself up about it; I sometimes struggle to respond positively to my emotional response. This can reduce my ability to learn properly from it.

In organisations providing health and social care services, as leaders we need to create the climate and culture for people to make mistakes, but in a safe environment.  Great leaders create space and provide resources for people to ‘try dangerous things carefully’. 

Tuesday, 18 January 2022

Day 29: Life Skills and Housing

A significant determinant of health is where you live.  This includes the quality of housing you live in and sense of belonging and being part of a community.  The fabric of building being poor can lead to or worsen physical illnesses; and not feeling part of a community can lead to loneliness and social isolation, which itself impacts physical health.

I had a virtual service visit to our Beacon Lodge Service in Nottingham; over just 8-weeks, they do a fantastic job in in rehabilitating people who’ve been in acute mental health units to become capable of greater independence, including housing.

Monday, 17 January 2022


Departing from the normal 100-words today to share a Blog that I have written about How To Cope With The Winter Blues.

Please let me know what you think and of anything particular that helps you cope with this time of year.

Friday, 14 January 2022

Day 27: Insight

How do we get insight into service performance?

Einstein said:

“Not everything that can be counted counts, and not everything that counts can be counted”

We need to clearly define outcomes that people who we support want to achieve; and find ways of measuring this (Quantitatively or qualitatively).  Then we need to use technology to layer this data with other data we hold like incidents, complaints, feedback, benchmarking etc.

Digital tools can present information to us, from which we can then use people to develop into insight.  This isn’t dehumanising the process but using people where they have most value.

Thursday, 13 January 2022

Day 26: Social Value

We had a good conversation today about Social Value and how what we do is beneficial beyond just the services we provide to the people we support.  Things like our environmental impact, how we provide preferentially to organisations doing public good, and our benefit to the economy.

When designing, marketing, and delivering services we must think beyond the processes of how we deliver services.  We need to be more conscious of the impact on society that ‘how’ we deliver services has.  Are our buildings energy efficient; how are we supporting staff wellbeing and their families; are we offering Living Wage?

Wednesday, 12 January 2022

Day 25: Innovation

I had a really good conversation today with Harvey Wade from Innovate21 about improving our organisational capacity, capabilities, and culture around innovation.  There is significantly commonality between the cultures needed to foster innovation and quality improvement.

One of the things that featured in our conversation was the need to look outside your own organisation AND outside your own industry to understand who does change well, who has the right culture, how they got there and what did they learn on the way.  This external benchmarking or ‘appreciative enquiry’ is vital to being able to progress beyond your own internal limits.