Day 33: Reflection

Time reflecting today and thinking about how we shift culture.  This included considering how we deal with the anxiety of those things we can and can’t control. 

This made me think that we do waste a huge amount of emotional energy and can feel immense anxiety about things we have absolutely no control over.  We need to become more comfortable with the discomfort of the things we can’t control and to focus on those things that we do have at least some control over.

This can only happen with practise and support from colleagues around us in a learning environment.

Day 17: Organisational Memory

To err is human; people learn from their mistakes but can still repeat them.  Organisations only learn from people’s mistakes if they find replicable ways to prevent them being repeated. 

This requires a learning culture, where people feel psychologically safe to recognise and admit errors.  Organisations need to look at how systems and processes support error prevention.  This can lead to a fear of standardisation that can hinder creativity and personalisation.

Systematisation doesn't have to mean standardisation, but a framework including design, delivery methods, performance/outcome measurement, continuous improvement processes; all based on evidence, policy, and values – pushing towards organisational vision.