Day 86: “The Most Important Group in the CCG”

I attended our Patient Reference Group tonight.  This group is made up of representatives from each of the patient participation groups from each of the GP practices in Luton.  I attended to talk about quality and safeguarding.  The thing that sticks in my mind from the meeting is something that was said by one of the attendees; “this is the most important group in the CCG”.  Patients and the public are at the centre of our plans and decision-making, but a conclusion from the meeting was we need to work harder to engage more and more effectively when we do.