Day 62: Managing Complexity

We provide care for people with needs that are extremely complex to meet.  It is important that we don’t describe these individuals as complex just because we, as a provider, may have some challenges in how we meet their needs.

This includes people with multiple diagnoses of mental illness, learning disability and/or difficulties arising from substance use.  The complexity of meeting needs is, in part, driven by how the health and social care system is set-up, with some finding coming from the NHS and some from Local Authorities.  This arises from the distinction between a ‘health’ and a ‘care’ need

Day 23: Rehab

During a virtual service visit today, with one of our addiction rehabilitation houses, I got to speak with one of the residents.  She is close to returning to her own home after a period of about 12-weeks rehab with us.  This includes group, one 2 one and self-directed work.

She looked so healthy and well and had a big beaming smile on her face throughout our conversation.  She had nothing but praise for the service she had received and the support of staff and volunteers.  She is now going on to train as a Peer Support Worker with us too!