Day 62: Managing Complexity

We provide care for people with needs that are extremely complex to meet.  It is important that we don’t describe these individuals as complex just because we, as a provider, may have some challenges in how we meet their needs.

This includes people with multiple diagnoses of mental illness, learning disability and/or difficulties arising from substance use.  The complexity of meeting needs is, in part, driven by how the health and social care system is set-up, with some finding coming from the NHS and some from Local Authorities.  This arises from the distinction between a ‘health’ and a ‘care’ need