To ensure consistent approaches to the safety of the people we support, services need to apply consistent policy and procedures in a standardised way. This is a challenge with such a geographically spread organisation and personalising to meet local needs.
Evidence-based repeatable processes that are used consistently in a common way can still allow the provision of personalised services and care. This allows for the use of checklists, audit, and other quality tools to be able to monitor concordance with processes and identify areas for improvement. Standardisation of process is not the enemy of personalisation; it can be its friend.
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