All too often targets and measures of outcomes are set centrally without any engagement, consultation nor anything resembling co-production with the people that the outcomes affect.
It is critical e ask, “what matters to you?” before we make any assumptions about what we think, as professionals, is important.
It’s also important to treat patient stories and qualitative information as ‘data’. This should not be dismissed as unscientific but should be given the value it deserves and used to drive improvement.
Central support for consistency of measurement, but locally derived standards that are meaningful to the people they affect is essential.
No comments:
Post a Comment