Day 24: Listening – National Poetry Day

Today was my first all-staff meeting at the CCG,

An opportunity for me to meet people who didn't already know me.

I ran a brief workshop to listen to what they thought,

About what we can do better for patients from ideas they had brought.

We discussed barriers to being effective day-to-day,

And how we might overcome them in a positive way.

There were ideas aplenty for a better patient-focus,

But no magic solutions or hocus pocus.

Listening to our staff was time well spent,

Now to make changes that are well-meant.

I will feedback what I heard our staff had to say,

And how this will change what we do for our patients every day.