Day 37: Public Board

My first public Board Meeting today; I did attend the last one, but that was before I officially started.  We met in a local community centre to be more accessible to the public instead of expecting them to come to the CCG offices.  There was a good number of the public there, including Healthwatch, but not all stayed to the end of a very long agenda.

Many important issues directly affecting patients covered, including agreement of a new policy for handling individual treatment requests, performance against national NHS Outcomes Framework targets, how complaints are managed and progress in meeting our local priorities.

Some good challenge & helpful contribution from Lay Board Members & public, but on reflection I can’t help feeling that we still have work to do to make the information we share & discuss in public more accessible; still too much jargon!