Spent most of today in Bicester at the call centre for our
new 111 service that’s due to launch in about a month. The national 111 team came to visit to review
progress in getting things set up for the new service before it launches. Luton was one of the first pilot services,
which started in 2010. Then I was
involved in pre-launch reviews representing the ‘provider’, but today as the ‘commissioner’
of the service. Some interesting
questions posed to us about how different call scenarios might be managed,
particularly how serious incidents would be handled between provider and
commissioner.
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