Friday, 10 January 2014

Day 89: Saying Sorry Is The Right Thing To Do

I got angry today.

It doesn't happen often.

People who know me well are aware I’m a calm person and rarely get wound up or angry.  Today was different.  Sorry I can’t disclose more details, but it was about the way in which a patient had been treated.  I waited until I was calm then took action.

Not unrelated, today I saw a brilliant new leaflet from the NHS Litigation Authority about saying sorry.  In spite of what people might think about an organisation responsible for managing NHS negligence claims, they recommend saying sorry as the right thing to do.