Tuesday 22 March 2022

Day 66: Performance Vs Outcomes

Organisations use many metrics to judge how well they are operating.  I get frustrated when performance, quality and outcome measures are seen as different things.  As far as I am concerned, if something you’re measuring is not for the purpose of improving outcomes, why are you measuring it?

Efficiency and productivity measures are important, as they can help with improvement leading to release of resources and/or reduction of costs to achieve outcomes.  Outcome measures are the ultimate demonstration of quality.  However, these outcomes need to be set with the person they are the outcomes for and must matter to them!

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