Wednesday 4 May 2022

Day 89: User-led Change

I heard from one of our service managers today about service users meeting to discuss complaint themes and present these back to the service.  This is a fantastic innovation with the people we support empowered to identify areas for improvement and to facilitate change.

This approach requires a leap of faith and trust from the service’s management team.  There needs to be a belief that there will be more benefit than cost and service users need support to be effective.

This won’t work everywhere but is a good addition to a toolkit of approaches for improvement and can be replicated.

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