Day 89: User-led Change

I heard from one of our service managers today about service users meeting to discuss complaint themes and present these back to the service.  This is a fantastic innovation with the people we support empowered to identify areas for improvement and to facilitate change.

This approach requires a leap of faith and trust from the service’s management team.  There needs to be a belief that there will be more benefit than cost and service users need support to be effective.

This won’t work everywhere but is a good addition to a toolkit of approaches for improvement and can be replicated.

Day 70: Service Visits

Having started working at Turning Point during a global pandemic has led to minor limitations to my induction experience.  Wherever possible ways around this have been found for me.  I have written before about some of the ‘virtual’ service visits that I have been part of, which were helpful.

I am getting excited at the prospect of being able to physically visit some of our services, to talk with staff and the people we support.  I want to be able to use all my senses to understand the challenges that our services face and the achievements they are proud of.