Tuesday, 4 January 2022

Day 17: Organisational Memory

To err is human; people learn from their mistakes but can still repeat them.  Organisations only learn from people’s mistakes if they find replicable ways to prevent them being repeated. 

This requires a learning culture, where people feel psychologically safe to recognise and admit errors.  Organisations need to look at how systems and processes support error prevention.  This can lead to a fear of standardisation that can hinder creativity and personalisation.

Systematisation doesn't have to mean standardisation, but a framework including design, delivery methods, performance/outcome measurement, continuous improvement processes; all based on evidence, policy, and values – pushing towards organisational vision.

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