To lead well, act with authenticity and integrity. Humans are clever and will spot a fraud quickly; it’s hard keeping the mask on for prolonged periods; be yourself.
To act with integrity means using emotional intelligence to tune into your and others’ emotions. Make the right agreements to serve you, them, and your organisation best. Take responsibility for your own experiences and inspire others to do the same.
You control your actions, but you can’t control the outcomes. Communicate well; listen actively speaking with authority about what you know but understand that others will have their version of the truth.
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