Tuesday, 11 January 2022

Day 24: User Engagement

There has been a huge amount written over the years on Ladder of Engagement, which takes you from sharing information all the way up to genuine co-production.  There is great opportunity now for a shift-change in how we partner with people to develop services that help them to meet their outcomes through excellent experiences.

We must be purposeful in our approach to this, saying, meaning, and resourcing our approaches to co-production with the people who have the greatest knowledge of what excellence looks like and what it means to have bad experience – they are the people who use our services.

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