Day 97: Caring for our People

We have a Staff Conference in June. Today we discussed key strategic messages we want for this.  We talked about wider societal change and impact on our workforce. 

Current inflation and impending recession will have a massive impact on the people who work for us.  Impact will vary across the country and will affect different groups in diverse ways.

Our People Team also updated us on the many benefits beyond salary that we offer our workforce and how well they have been received.  Turning Point is an attractive employer; working here is even better than I could ever have imagined!

Day 67: What Matters To You?

All too often targets and measures of outcomes are set centrally without any engagement, consultation nor anything resembling co-production with the people that the outcomes affect.

It is critical e ask, “what matters to you?” before we make any assumptions about what we think, as professionals, is important.

It’s also important to treat patient stories and qualitative information as ‘data’.  This should not be dismissed as unscientific but should be given the value it deserves and used to drive improvement.

Central support for consistency of measurement, but locally derived standards that are meaningful to the people they affect is essential.

Day 24: User Engagement

There has been a huge amount written over the years on Ladder of Engagement, which takes you from sharing information all the way up to genuine co-production.  There is great opportunity now for a shift-change in how we partner with people to develop services that help them to meet their outcomes through excellent experiences.

We must be purposeful in our approach to this, saying, meaning, and resourcing our approaches to co-production with the people who have the greatest knowledge of what excellence looks like and what it means to have bad experience – they are the people who use our services.

Day 16: It Takes A Village To Raise A Child

Recent experience of a missing child (not my own) showed me how quickly, and unquestioningly, communities will altruistically support each other.

Can you replicate this community feel in organisations or teams?  We don’t want our teams constantly in crisis; We’ve learnt through Covid that people will go above and beyond, but crises are exhausting and while some thrive on them, others don’t.

Know each other on a more personal level to feel belonging to the community of your team.  I loved our recent MS Teams Board Christmas ‘Gathering’; even just an hour of sharing our festive traditions was really engaging.