Day 72: Managing Emotions

Difficult day emotionally yesterday and I chose not to write about it until today having reflected.  Several things collectively got on top of me.  I managed my emotions whilst talking with others and explained to my partner that she’d not done anything wrong, I was just in a strange mood.

It’s important to talk about emotions, but what about ‘managing’ them?  As a man I feel huge pressure to supress my emotions, but how much of that is self-imposed and internal rather than external? What would happen if I cried at work? If it happens, I’ll let you all know!

Day 57: Responding to Feedback

Whether the feedback is about you personally, or a service you’re responsible for, it can prompt an emotional response.  Health and social care organisations have well established complaints and feedback processes to try to be objective about what may have gone wrong and what needs to be done to resolve it.

However, in doing so, it is important to remember that although organisations can minimise the emotion in an investigation and response, this remains for the complainant.  It’s important to acknowledge the feelings of the person who has taken time to provide feedback and understand this in how your respond.

Day 34: Authenticity and Integrity

To lead well, act with authenticity and integrity.  Humans are clever and will spot a fraud quickly; it’s hard keeping the mask on for prolonged periods; be yourself.

To act with integrity means using emotional intelligence to tune into your and others’ emotions.  Make the right agreements to serve you, them, and your organisation best.  Take responsibility for your own experiences and inspire others to do the same.

You control your actions, but you can’t control the outcomes.  Communicate well; listen actively speaking with authority about what you know but understand that others will have their version of the truth.