Tuesday, 21 December 2021

Day 12: People Experience

I’m enjoying this new role; I love the passion and enthusiasm my colleagues have for Turning Point and the people we support.  They have such a thirst for improvement and to do even better.

 

Leading organisations for customer service are also fantastic places to work for; this is no coincidence!  Apple, Dyson, John Lewis, First Direct et al have an intense focus on employee experience as well as their customers’.

 

If you give those who work for you a great experience, they will do the same for the people you serve.  Embrace the concept of Perpetual Experience by Carl Lyon.

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