One of the biggest risks to quality in a health or social care setting/service is the people working to deliver that service. You can’t support people to achieve their outcomes and have an outstanding experience If you don’t have…
- enough staff;
- people in the right roles;
- people with capacity and capability to learn and change;
- engagement, motivation, and personal/professional development; and
- the right culture.
To get this
right is difficult to do perfectly in any service industry. We provide services to the people we support
in a challenging environment, competing for workforce and with some professions
low in numbers nationally.
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