Day 7: Making Meaningful Connections

 

To improve we must know where we are now and where we want to be.  To determine both, meaningfully connecting with the people we support and the people providing that support is critical.  After all, who else knows better what good (and bad) looks like!?

 

We are committed to learning from their experience and co-producing improvement with people.  This includes listening, understanding, connecting, and partnering with service users and those with the most knowledge of the experience of our service users. In fact, 59% of my Turning Point colleagues have lived experience of the issues facing the people we support.