I write a lot about leadership because of its importance to being successful. There’s a difference between a manager and a leader (it’s possible to be both). Good leadership is vital, but organisations still need great managers to achieve their goals.
Good managers are curious, build trust, actively listen, empathise, explain why, role-model, promote change, engender psychological safety, understand their teams needs and offer protection from above.
Don’t be a push-over, this isn’t about always saying ‘yes’; you should be able to say ‘no’. Be clear about ‘why’ not just ‘what’ the decision is and be open to being wrong.
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